Facilities Assistant (Band 1) Conference & Soft Services Support

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Office

Job Description

As a Facilities Assistant (Band 1) , you will provide basic support to conference services and soft services operations across the site. This entry-level role focuses on carrying out routine tasks to help maintain meeting spaces and workplace environments to an acceptable standard.

You will work under supervision, following clear instructions and established processes.

Key Responsibilities

Conference Services Support

Assist with setting up and resetting meeting rooms (furniture layout, basic equipment, refreshments)

Check rooms are clean, tidy, and ready for use

Report issues with meeting rooms or equipment

Provide basic on-the-day support for meetings when required

Soft Services Support

Support delivery of services such as cleaning, waste, and catering

Carry out basic checks to ensure areas are clean and presentable

Report any service issues to supervisors

General Facilities Tasks

Help raise or log simple service requests

Carry out routine site checks and report faults or issues

Support with moving equipment, furniture, or supplies as needed

Assist with basic administrative or record-keeping tasks

Vendor & Team Support

Work alongside team members and supervisors to complete daily tasks

Assist contractors or service providers when required

Follow instructions for supporting service delivery

Customer Service

Provide a polite and helpful service to employees and visitors

Respond to simple queries and direct more complex issues to others

Health, Safety & Compliance

Follow all site health and safety procedures

Use equipment and materials safely

Report hazards, incidents, or unsafe conditions

Scope & Impact

Performs routine, well-defined tasks

Works under close supervision

Limited decision-making responsibility

Supports overall workplace experience at a basic operational level

Requirements

Education & Experience

Basic education (e.g., secondary school level)

Previous experience not essential, but helpful in roles such as cleaning, hospitality, or general support

Skills & Competencies

Willingness to learn

Reliable and punctual

Basic communication skills

Team player with a positive attitude

Ability to follow instructions

Technical Knowledge

No technical expertise required

Basic familiarity with workplace environments is an advantage

Additional Requirements

Ability to carry out manual tasks (e.g., lifting, moving items, room setup)

Flexibility to support operational needs, including occasional early or late support