FFE Senior Manager DB

JOB PURPOSE:  

The FFE Sr. Manager facilitates decision-making of GBU/BU Heads in terms of field force strategy and execution excellence. This is achieved through creating and delivering data-driven analytical solutions, solving business problems and providing high impact end-to-end statistical approaches.  

Be an analytical engine and advisor to GBU/Franchise to jointly improve field force execution excellence and productivity improvement  

Provide insights and recommendations on GBU/BU execution planning, and build an effective execution tracking system  

Manage field force planning process for GBU/BU  

Drive continuous customer engagement transition by leveraging digital and new technology  

Collaborate with GBU/BU, other CE teams and supporting functions to drive continuous improvement of FFE processes and activities  

ORGANIZATIONAL CONTEXT:  

Supervise several direct reports  

KEY ACCOUNTABILITIES:  

Field Force Planning  

Support business team on the field force sizing and deployment plan following business objectives  

Provide methodologies, templates, tools and analytical support to business on field force territory management (including target hospital identification and potential analysis), workload estimation, territory alignment, target setting, and listing planning  

Bring insights and experience to ensure the field force planning fits to the business nature of in China and align with business strategy  

Lead the quarterly and yearly field force planning cycle (territory alignment and target setting) with business and ensure timely delivery with quality  

Act as a key coordinator between Business team and FFE Incentive team on the incentive design to ensure strong alignment between business priority and incentive design  

Execution Planning  

Closely work with business to support execution framework design and continuous improvement for customer profiling, segmentation and targeting, customer interaction planning (calls, remote engagement, and events) and objective setting  

Design execution tracking mechanisms/report and closely monitor the tracking the executions with business management team  

Provide insights and recommendations to business management on the execution status, gaps and suggestions  

Drive the continuous execution model transition with business and work closely with digital and Omni-channel excellence teams  

Analysis and Insight Generation  

Manage FFE related dashboard for GBU/BU, including design, data collection, production and delivery  

Work closely with marketing and field force teams to understand and translate business needs into analytic requirements  

Provide both routine and ad-hoc analysis for GBU/BU management on execution excellence, productivity improvement and resource allocation  

Operation and Data management  

Lead/Coordinate key FFE projects with GBU/BU (such as customer segmentation, field force sizing and etc.)  

Manage day to day FFE related operation supports to GBU/BU  

Coordinate with GBU/BU and other teams to fine-tune system of field force operation for better efficiency and effectiveness  

FFE BA Team Management  

Manage FFE BA Team to ensure quality support to HQ and Field  

Be responsible for the people development of the FFE BA team  

JOB-HOLDER ENTRY REQUIREMENTS:  

Education:  

Minimum bachelor degree  

Advanced degree (such as Master, PhD, or MBA) is preferred  

Experience & knowledge:  

Rich FFE/Field force management/business consulting work experience in healthcare, pharmaceutical or healthcare related industries with minimum 6+ years experience in MNC, specialty care experience is strongly preferred  

Project management experience is must, change management with FFE transformation or evolution experience is preferred  

Good knowledge of pharmaceutical field force model, territory alignment principles, target setting guidelines  

Solid knowledge in FFE tools, processes, performance tracking methodologies and analytical frameworks and in-depth understanding in the environment and operation of field team in the China pharmaceutical industry  

Core competencies:  

Strong communication skills to influence the key stakeholders and collaborate with partner departments  

Strong business sense and judgment capability to identify the priority performance bottleneck  

Result oriented and willingness to take initiatives to challenge the status quo and optimize  

Strong analytical skills to drive a wide range of analysis, both independently and with teamwork  

Intellectual capacity to drive solutions within the constraints of complex business environment and processes  

Ability to navigate through cross-team dynamics and drive influences and impacts  

Good capability to learn and adapt to a rapidly changing industry environment and practices  

Ability to work under pressure and potential overtime to deliver high-quality work on a timely basis  

Good command of both written and oral English