Customer Experience Partner – Immunology, WC, EC, KZN (Fixed Term Contract)

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

About the job

KEY ACCOUNTABILITIES

Sales KPI Achievement

Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targets

Develop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiation

Initiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs

Territory Business Planning

Conduct analysis of market/ competitors to identify territory business opportunities and threats

Develop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impact

Monitor territory business plan to ensure resources are directed to customer of greatest potential

Participate in promotional activity programmes to increase disease and product awareness in the market

Customer Focus and Service

Update territory customer segmentation classification and database continuously

Explore and expand new customer base in line with Rare Disease portfolio objectives in both the private and public sectors

 Build trust and credibility with customers by demonstrating professionalism

 Develop and build advocacy for Sanofi Genzyme in the Rare Disease community

Build effective, long-term relationships with key stakeholders and opinion leaders

Peer to peer engagement with customers by delivering key promotional messages within approved promotional material

Arrange CPD/CME meetings for scientific exchange with the target audience

Participate in regional and national congresses to support and advance portfolio objectives

Work with Medical to identify and develop HRT centres for portfolio products, where required.

Reporting/ Administration & Collaboration

Submit weekly call planner using company tools and report completed calls according to company SOP.

Submit monthly reports on in field activities as well as plans for upcoming month.

Ensure punctual delivery of reports

Set up and maintain accurate customer and administrative records

Work closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant manner

Identify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements.

About you

EDUCATION

University degree – science degree would be an advantage

EXPERIENCE

>3yrs as a Sales Representative within the Pharmaceutical environment. Exposure in Immunology would be advantageous

Experience in the pharma industry in a commercial or medical role (biotechnology or highly specialized pharmaceutical products is preferred)

Proven relations with target customers: Paeds ,Pulmonology, Dermatology

Proven customer relations within specified territory with specified medical specialists in the Western Cape, Eastern Cape& KZN region

Able to work without direct supervision

Proven sales and customer success record

Excellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialists

Demonstrate good written, verbal and presentation skills

Strong entrepreneurial sense and spirit

Strong analytical ability

Well-developed planning, coordinating and prioritising skills

High learnability (incl. complex theory/science),

Ability to work closely in collaboration with cross functional business areas.

Goal and results orientated

Negotiation skills

Systematic thinking and acting in a consistent way

Innovative thinking, problem solving and decision making

Valid driver’s license

Be willing to travel as per territory requirements

Project management

Strategic thinking

KNOWLEDGE AND SKILLS

Must be able to communicate highly technical information to medical specialists

Must use effective selling skills to achieve sales objectives including utilising the Go To Market (GTM) model which includes:

face to face calls,

virtual or remote detailing,

telephone calls

one-way communications i.e., approved Rep Triggered Emails (RTEs) and WhatsApp/SMS messages

Effectively communicate medico-marketing message to customers

Strong entrepreneurial sense and spirit

Well-developed planning, coordinating and prioritizing skills

Set and achieve challenging objectives

Able to work without direct supervision

Set up and maintain accurate customer and administrative records

Analyze data and draw relevant conclusions

Apply creative thinking skills to problem solving

Goal and results orientated

Demonstrated persistence and perseverance essential.

Demonstrate superb written, verbal and presentation skills.

Be willing and able to travel 40% in a given sales cycle.

Must use effective selling skills to achieve sales objectives

BEHAVIOURAL DIMENSIONS REQUIRED

Shows integrity, tenacity, resilience and adaptability in complex situations and an often-changing environment; is able to handle pressure and commit to and respect deadlines

Ability to implement and live the Sanofi values

Work respectfully and collaboratively with all members of the RD team

Embrace the One Sanofi vision

Highly focused and strong drive to succeed, and to set, ambitious objectives

Cross functional approach and behaviour in all key activities to ensure effective networking across the organization - this includes networking with other colleagues, medical, marketing, and regulatory