Clinical Operations Manager

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Manages, selects, trains, resources, coaches and performance management of respective staff, which may

be inclusive of CAS, CS, CRAs, CTCs, ACRAs and/or other clinical operations focused staff. Focuses on end

results using metrics and key performance indicators to manage performance. May lead or contribute to

initiatives that enhance the department's performance or lead to process improvement across the company.

Collaborates with clinical operations senior management and executive staff on strategic planning and

business development as required. Acts as point-of-escalation regarding performance concerns and training

needs to ensure adherence to the company's SOPs and WPDs. Works in collaboration with the leadership

team for resourcing needs.

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+

years).

1+ year of leadership responsibility

In some cases an equivalency, consisting of a combination of appropriate education, training

and/or directly related experience, will be considered sufficient for an individual to meet the

requirements of the role.