Lead Accounts Receivable Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary

The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment.  They lead all aspects of problem solving and facilitate conversations with responsible parties.  . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.

They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.

This position requires on-site presence at our facility located at 300 Industry Drive, Pittsburgh, PA. Please note that relocation assistance is not available for this role at this time.

Key Responsibilities: 

Communicate professionally, both written and verbal

Effectively handle a high volume of email communication and phone contact

Have a solid understanding of customer billing platforms that allow problem identification and solution

Proficiency in key Excel functions that will drive collection efficiencies for large customers

Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans

Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans

Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations

Ability to react to and effectively handle changes in priorities based on business need

Formulate a course of action to consistently accomplish or outperform established goals

Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default

Ability to work with minimal direction; following guidelines and company policy

Support development and implementation of on-boarding content for new team members

Use Practical Process Improvement techniques to identify and solution problem root cause

Mentor and support other team members

Non-Negotiable Hiring Criteria:

High School Diploma and/or GED required

5+ years of experience in collections and/or business or an equivalent combination of education and experience.

Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts

Demonstrate proficiency with MS Office (Word, Excel, and Outlook)

Excellent written and verbal skills that allow effective communication via both phone and email

Operates with a high degree of integrity, works well in a team environment. 

Minimum Requirements/Qualifications:

Bachelor’s degree in a business field preferred.

Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail

Goal oriented

Possesses a high degree of integrity

Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts

Ability to work effectively with other team members in an open environment

Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos

Travel may be required at times, up to 20%.