Senior Manager - Service Delivery

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Senior Manager - Service Delivery

The Service Delivery Lead is accountable for specific financial reporting service delivery processes / activities / region (e.g. Banking, Inventory, Treasury, Insurance, Payroll, Record to Report, Fixed Assets, Master Data, Intercompany etc.) performed from a BPO-third party provider (GSK Operations) supporting GSK in financial transactional activities.

The role is also responsible to drive standardization of financial activities & processes across the different regions globally, collaborate with stakeholders and other functions (e.g. P2P, O2C, Tax etc) to ensure accurate financial reporting activities and control’s performance.

Role & Responsibilities

· The role requires a good understanding of specific financial processes / related activities and systems, a level of drive to standardize processes-activities, collaborate with a BPO-third party provider (GSK Operations), working closely with the Controllership / GPO teams and interacting with other Finance functions / stakeholders as needed.

· Able to drive activities independently specifically to certain processes / areas of financial reporting activities as well as drive delivery and performance of the GSK Operations Centre of Excellence (CoE) teams to support the Controllership organisation.

· Drive continuous improvement in the assigned process / activities / region and troubleshooting issues faced by the GSK Operations while keeping the Controllership team informed of potential challenges & proposed recommendations.

· Provide guidance and feedback to the GSK Operations to ensure deliverables are submitted on time and with quality.

· Support the End to End view of the process / activities / region being responsible for to GSK Operations (CoE).

· Working closely with the regional GSK Operational Controllers, monitoring Key Performance Indicators (KPIs), ensuring operational issues/risks are proactively identified and promptly resolved.

· Escalate issues through the Controllership governance, having clearly identify blockers, support required and proposing solutions

· Support GSK Operations adoption of standard practices and consistency ways of working in service delivery across the processes / activities / regions and adherence to GSK policies.

· Working closely with Finance Controlling Managers, Operational Controllers, Markets Controllership, GPO to drive resolution of challenges faced.

Requirements

· Degree in Finance / Accounting.

· CPA, ACA, CIMA, ACCA or equivalent is preferred.

· 10-15 years of financial reporting / auditing / accounting processes experience-knowledge (financial accounting, master data maintenance, banking, payroll, insurance, fixed assets, inter-company transactions, inventory, period end close, balance sheet reconciliations etc.).

· Working knowledge of IFRS requirements, accounting principles and policies.

· Excellent communication and interpersonal skills. Able to interact with internal and external stakeholders at different level.

· Previous experience in managing performance of a BPO - Third Party Provider.

· Experience of working in a Control / SOX environment.

· Pro-active, self-motivated and displaying initiative in solving problems.

· Actively seeks to improve processes, standardizing them and making more effective and efficient.

· Attention to detail, excellent analytical and problem-solving capabilities.

· Ability to plan and manage workload to ensure all key deadlines are met.

· Used to work with tight timelines and in a demanding environment.

· Good systems knowledge: SAP/S4Hana, Lumira, Power BI, Agentic AI

· Fluent in English

#LI-GSK

Skills

Business Acumen, Cyber Risks, Data Analytics, Digital Fluency, Driving Continuous Improvement, Financial Controlling, Financial Management Reporting, Stakeholder Management  

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GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

This Position Description is to provide a framework for job understanding between employee and manager. It may not cover or contain the full listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice and at the discretion of the management of the Company. The position description is not used in the assignment or assessment of any GSK level or grade used in the Job Evaluation Process.

Compensation Grade:

India Rx - 7b

Job Posting End Date:

7-10-2026

Eligible for Employee Referral Bonus:

Yes

Our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.

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