Supervisor, Field Service EM

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

About the MSD Division

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

As Supervisor Field Service your key responsibilities are:

Line management of an assigned team of highly skilled and specialized Field Service Engineers (FSE)

Performance management and development of the assigned FSE team

Internal team communication

Leading and facilitating regular team meetings

Regular coordination with the sales and service team

Efficient staff scheduling

Review FSE support requests together with the 2nd line support

Escalation management

Participation in customer meetings

Handle customer critical communication together with service manager

Ensure health and safety protocols are followed

Coordination of technical and non-technical training

Support of the regional service manager

installation planning and preparation, working with Regional Installation Project Manager (RIPM) and regional experts

take on field service activities typically 50% of normal working hours depending on the team size

Education

Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent.

Experience

Minimum 3-5 years of experience in a related field.

Experience with TEM and/or SEM/SDB and/or XPS products is a plus

Experience with managing a team of Field Service Engineers is a plus

Knowledge, Skills, Abilities

Strong leadership and mentoring skills.

Experience in troubleshooting and repairing high-tech systems.

Technical competence corresponding to an engineer II level or higher, Electron Microscopy preferred

Excellent communication skills in English, German or French on B2 level or above are preferred

Highly organized and in control of administrative tasks

Excellent planning and organizational skills

Negotiation skills and commercial mindset

challenges the status quo, seeks opportunities to improve

Valid driving license (B)

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!)